دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست دهم

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121  
Investigating firm's customer agility and firm performance: The importance of aligning sense and respond capabilities Original Research Article
Journal of Business Research, Volume 65, Issue 5, May 2012, Pages 579-585
Nicholas Roberts, Varun Grover
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122  
Networking capability in business relationships — Concept and scale development Original Research Article
Industrial Marketing Management, Volume 41, Issue 5, July 2012, Pages 739-751
Maciej Mitrega, Sebastian Forkmann, Carla Ramos, Stephan C. Henneberg
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123  
A review of applications of Analytic Hierarchy Process in operations management Review Article
International Journal of Production Economics, Volume 138, Issue 2, August 2012, Pages 215-241
Nachiappan Subramanian, Ramakrishnan Ramanathan
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124  
Chapter 16 - Secure Mobile Cloud Computing
Handbook on Securing Cyber-Physical Critical Infrastructure, 2012, Pages 411-429
Mayank Raj, Mario Di Francesco, Sajal K. Das
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125  
Collective intelligence as mechanism of medical diagnosis: The iPixel approach Original Research Article
Expert Systems with Applications, Volume 40, Issue 7, 1 June 2013, Pages 2726-2737
Yuliana Pérez-Gallardo, Giner Alor-Hernández, Guillermo Cortes-Robles, Alejandro Rodríguez-González
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Highlights

► iPixel Recommendation Engine has support for recommending mammographic evaluations. ► iPixel has two main modules: collective tagging system and recommendation service. ► iPixel generates collective knowledge from the participation of a user community. ► A qualitative evaluation shows iPixel has elements of a recommendation system into medical field.
126  
Chapter 52 - Storage Area Networking Security Devices
Computer and Information Security Handbook (Second Edition), 2013, Pages 891-904
Robert Rounsavall
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127  
Improved response modeling based on clustering, under-sampling, and ensemble Original Research Article
Expert Systems with Applications, Volume 39, Issue 8, 15 June 2012, Pages 6738-6753
Pilsung Kang, Sungzoon Cho, Douglas L. MacLachlan
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Highlights

► A data balancing method with clustering, under-sampling, and ensemble is proposed. ► Information loss is minimized by under-sampling the majority class with clustering. ► Predictive accuracy is improved by an ensemble of multiple under-sampled data sets. ► The proposed method works well for two actual marketing tasks.
128  
Developing a Territory Balanced Scorecard approach to manage projects for local development: Two case studies Original Research Article
Land Use Policy, Volume 29, Issue 3, July 2012, Pages 629-640
Giuseppe Ioppolo, Giuseppe Saija, Roberta Salomone
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Highlights

► We propose a methodological territory decision support tool: TBSc. ► Using the Territory Balanced Scorecard, we compare twin local development projects. ► The result contains the plan for creating a potential mediterranean island network. ► The TBSc is a valuable strategic tool in management and local development systems. ► With the use of TBSc is possible to increase the environmental sustainability.
129  
Knowledge management vs. data mining: Research trend, forecast and citation approach Original Research Article
Expert Systems with Applications, Volume 40, Issue 8, 15 June 2013, Pages 3160-3173
Hsu-Hao Tsai
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Highlights

► The difference between trends, forecasts and citation status by comparing KM and DM. ► The frequency discussion of publication by authors in KM and DM. ► The characteristics of high, medium and low publishing activity of authors in KM and DM. ► The appropriate training strategies and policies of KM and DM for governments and enterprises.
130  
Synergistic relationships between Analytical Chemistry and written standards Review Article
Analytica Chimica Acta, In Press, Corrected Proof, Available online 17 April 2013
Miguel Valcárcel, Rafael Lucena
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دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست نهم

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11  
Intranet portals: Marketing and managing individuals’ acceptance and use Original Research Article
Australasian Marketing Journal (AMJ), Volume 20, Issue 2, May 2012, Pages 147-157
William D. Neill, James E. Richard
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Highlights

► Prior experience and perceived usefulness show the strongest influence on intention to use portals. ► Increased Internet self-efficacy, without intranet specific experience, negatively affects portal usefulness. ► Internal marketing with IT departments provide increased benefits to users. ► Sell portal usefulness and provide opportunities to gain experience through use.
112  
Adding clicks to bricks: A study of the consequences on customer loyalty in a service context Original Research Article
Electronic Commerce Research and Applications, Volume 11, Issue 1, January–February 2012, Pages 36-48
Estela Fernández-Sabiote, Sergio Román
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Highlights

► In a context of multichannel service customers, this study analyzes how value provided by each channel (offline and online) builds loyalty. ► It also analyzes the moderating role of complexity of services used and customers’ Internet access in the service value–loyalty link. ► Results from 302 multichannel financial services customers show that the offline value has a stronger effect on overall loyalty than online value.
113  
What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations? Original Research Article
International Business Review, Volume 21, Issue 5, October 2012, Pages 957-967
Gianfranco Walsh, Matthias Gouthier, Dwayne D. Gremler, Simon Brach
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Highlights

► This study examines customer perceptions of Offshore Call Centers by simultaneously considering call center location, as well as the call center agent's accent and customer orientation. ► Data are collected from a sample of more than German 800 customers using call centers located in three countries Germany, Poland, and Turkey. ► Findings suggest that neither accent detection nor call center location relate to customer satisfaction, trust, or word-of-mouth communication; only perceived customer orientation has an effect on these outcomes. ► Thus, offshore call center locations are not necessarily associated with lower performance outcomes. ► The findings suggest service firms should place a higher priority on ensuring call center agents have a strong customer orientation, rather than on neutralizing accents or avoiding call centers abroad.
114  
How mutuality reinforces partnership development: Japanese and Korean marketing perspectives Original Research Article
Industrial Marketing Management, Volume 41, Issue 5, July 2012, Pages 770-779
Yang-Im Lee, Peter R.J. Trim
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115  
Solution business models: Transformation along four continua Original Research Article
Industrial Marketing Management, In Press, Corrected Proof, Available online 2 June 2013
Kaj Storbacka, Charlotta Windahl, Suvi Nenonen, Anna Salonen
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116  
Brands as relationship partners: Warmth, competence, and in-between Original Research Article
Journal of Consumer Psychology, Volume 22, Issue 2, April 2012, Pages 177-185
Susan Fournier, Claudio Alvarez
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117  
A fuzzy logic based approach for modeling quality and reliability related customer satisfaction in the automotive domain Original Research Article
Expert Systems with Applications, Volume 40, Issue 2, 1 February 2013, Pages 800-810
Rahul Chougule, Vineet R. Khare, Kallappa Pattada
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Highlights

► A novel approach to assess quality and reliability related customer satisfaction from field failure data at each individual customer level. ► A unique combination of techniques (fuzzy logic, grid search) to model the customer satisfaction. ► Validation of developed model with real world data in automotive domain. ► Generic approach that can be applied to assess customer satisfaction in other domains such as consumer electronics, consumer durables.
118  
Good customers: The value of customers by mode of acquisition Original Research Article
Australasian Marketing Journal (AMJ), Volume 21, Issue 2, May 2013, Pages 119-125
Mark D. Uncles, Robert East, Wendy Lomax
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119  
Customer event history for churn prediction: How long is long enough? Original Research Article
Expert Systems with Applications, Volume 39, Issue 18, 15 December 2012, Pages 13517-13522
Michel Ballings, Dirk Van den Poel
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Highlights

► We analyze how long customer event history should be in churn prediction. ► We estimate churn models with customer event history from one to sixteen years. ► After the fifth additional year, predictive performance is only marginally increased. ► 69% of data can be discarded with almost no decrease in predictive performance. ► In times of big data and increasing computational complexity this is paramount.
120  
Churn management optimization with controllable marketing variables and associated management costs Original Research Article
Expert Systems with Applications, Volume 40, Issue 6, May 2013, Pages 2198-2207
Yong Seog Kim, Hyeseon Lee, John D. Johnson
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Highlights

► Formulate churn management problem as an optimization problem while minimizing cost. ► Identify controllable marketing variables and assign management costs for optimization. ► Solve a global churn management problem using partial least square optimization method. ► Select customers based on churn probability or management costs as a local optimization. ► Combine optimization models designed for entire customers and subsets of customers.



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101  
Dynamic classifier ensemble model for customer classification with imbalanced class distribution Original Research Article
Expert Systems with Applications, Volume 39, Issue 3, 15 February 2012, Pages 3668-3675
Jin Xiao, Ling Xie, Changzheng He, Xiaoyi Jiang
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102  
Chapter 10 - Cloud Applications
Mastering Cloud Computing, 2013, Pages 353-371
Rajkumar Buyya, Christian Vecchiola, S. Thamarai Selvi
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103  
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust Original Research Article
International Journal of Information Management, Volume 33, Issue 1, February 2013, Pages 166-176
Ing-Long Wu
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Highlights

► Complaint behaviors are critical in determining customer's repurchase intention in online market. ► This study intends to understand the antecedents of customer satisfaction and complaint intentions in online shopping. ► This model considers three major concerns in terms of justice, technology, and trust. ► Distributive and interactional justices contribute significantly to customer satisfaction and complaint intentions. ► Technology-based features and trust belief are also important in determining the two target variables.
104  
The influence of customer brand identification on hotel brand evaluation and loyalty development Original Research Article
International Journal of Hospitality Management, Volume 34, September 2013, Pages 31-41
Kevin Kam Fung So, Ceridwyn King, Beverley A. Sparks, Ying Wang
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105  
An investigation on critical success factors for knowledge management using structural equation modeling Original Research Article
Procedia - Social and Behavioral Sciences, Volume 40, 2012, Pages 24-30
Li-Su Huang, Cheng-Po Lai
106  
Internationally leading SMEs vs. internationalized SMEs: Evidence of success factors from South Korea Original Research Article
International Business Review, In Press, Corrected Proof, Available online 6 April 2013
Yongyoon Suh, Moon-Soo Kim
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107  
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination Original Research Article
Journal of Business Research, Volume 65, Issue 7, July 2012, Pages 929-936
Adam Rapp, Lauren Skinner Beitelspacher, Niels Schillewaert, Thomas L. Baker
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108  
Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics Original Research Article
Journal of Retailing and Consumer Services, Volume 20, Issue 3, May 2013, Pages 311-324
Bang Nguyen, Philipp “Phil” Klaus
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Highlights

► We explore consumers’ fairness perceptions as an outcome of a retailer's marketing tactics. ► We submit a conceptualization of retail fairness from the consumers’ point-of-view. ► The retail fairness concept constitutes of three dimensions and nine sub-dimensions. ► We posit a link between increased honesty, ethical, moral behavior and retail fairness.
109  
Online social networks: A survey of a global phenomenon Original Research Article
Computer Networks, Volume 56, Issue 18, 17 December 2012, Pages 3866-3878
Julia Heidemann, Mathias Klier, Florian Probst
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110  
The bonding effects of relationship value and switching costs in industrial buyer–seller relationships: An investigation into role differences Original Research Article
Industrial Marketing Management, Volume 41, Issue 1, January 2012, Pages 82-93
Ingmar Geiger, Aurélia Durand, Samy Saab, Michael Kleinaltenkamp, Roger Baxter, Yeonhee Lee
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Highlights

► This paper compares how relationship value and switching costs influence behavioral intentions in B-to-B relationships. ► It argues that the role, i.e. buyer or seller, partly determines how these influences unfold. ► Hypotheses are tested on large scale, cross-sectional survey data using regression techniques. ► It can be shown that relationship value is more important for most behavioral intentions than switching costs. ► Also, significant role differences can be uncovered.



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1  
Dynamic customer lifetime value prediction using longitudinal data: An improved multiple kernel SVR approach Original Research Article
Knowledge-Based Systems, Volume 43, May 2013, Pages 123-134
Zhen-Yu Chen, Zhi-Ping Fan
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Highlights

► Longitudinal data are introduced into the dynamic CLV prediction model. ► An MK-SVR approach is proposed to model the controlled and independent variables. ► The controlled variable about multiple promotions is incorporated into MK-SVR. ► The dynamic customized promotion policy is determined by maximizing the CLV.
32  
Corporate Strategy, Corporate Culture & Customer Information Original Research Article
Procedia - Social and Behavioral Sciences, Volume 73, 27 February 2013, Pages 669-677
Myropi Garri, Nikolaos Konstantopoulos, Michail Bekiaris
33  
The use of organizational capabilities to increase customer value Original Research Article
Journal of Business Research, In Press, Corrected Proof, Available online 4 March 2013
Silvia Martelo, Carmen Barroso, Gabriel Cepeda
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34  
Improving customer retention in financial services using kinship network information Original Research Article
Expert Systems with Applications, Volume 39, Issue 13, 1 October 2012, Pages 11435-11442
Dries F. Benoit, Dirk Van den Poel
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Highlights

► We model churn/retention behavior in financial services. ► We examine the improvement of predictions when taking customer networks into account. ► The methodology is based on the egocentric network approach. ► Inclusion of kinship-based networks considerably increases predictive accuracy. ► Network-based predictors are often better predictors than the individual based variables.
35  
Impact of customer integration on project portfolio management and its success—Developing a conceptual framework Original Research Article
International Journal of Project Management, Volume 30, Issue 5, July 2012, Pages 567-581
Martin Voss
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Highlights

► Framework links customer integration and project portfolio management (PPM). ► Customer relationship portfolio management identified as relevant process for PPM. ► Relationship value as mediator between customer integration and portfolio success. ► Links and interfaces between PPM and customer relationship management discovered. ► Marketing and PPM research enhanced by connecting relationship portfolios to PPM.
36  
Including spatial interdependence in customer acquisition models: A cross-category comparison Original Research Article
Expert Systems with Applications, Volume 39, Issue 15, 1 November 2012, Pages 12105-12113
Philippe Baecke, Dirk Van den Poel
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Highlights

► This paper investigates the added value of using spatial information in customer acquisition models. ► It compares two spatial techniques across multiple products and brands. ► This paper is based on a larger and more realistic data sample.
37  
An empirical study in selecting Enterprise Resource Planning Systems: The relation between some of the variables involve on it. Size and Investment Original Research Article
Procedia Technology, Volume 3, 2012, Pages 292-303
Augusto A. Pacheco-Comer, Juan C. González-Castolo
38  
Employee relationship management — Realizing competitive advantage through information technology? Original Research Article
Human Resource Management Review, Volume 23, Issue 1, March 2013, Pages 93-104
Stefan Strohmeier
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39  
Does customer information usage improve a firm's performance in business-to-business markets? Original Research Article
Industrial Marketing Management, Volume 41, Issue 6, August 2012, Pages 984-994
Minna Rollins, Danny N. Bellenger, Wesley J. Johnston
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Highlights

► We study two types of customer information usages in business companies. ► Direct customer information usage has a positive effect on customer performance. ► Amount of information collected and sharing it contributes to better usage of customer information.
40  
FAQtory: A framework to provide high-quality FAQ retrieval systems Original Research Article
Expert Systems with Applications, Volume 39, Issue 14, 15 October 2012, Pages 11525-11534
A. Moreo, M. Romero, J.L. Castro, J.M. Zurita
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Highlights

► Actual user’s information needs lead the task of FAQ maintenance. ► FAQ managers are not expected to be IR experts-knowledge modelling is not required. ► Summarization and visualization tools present usage information to FAQ managers in a meaningful manner. ► Analysis of user queries helps to automatically discover knowledge gaps in the FAQ.



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21  
Identifying patients in target customer segments using a two-stage clustering-classification approach: A hospital-based assessment Original Research Article
Computers in Biology and Medicine, Volume 42, Issue 2, February 2012, Pages 213-221
You-Shyang Chen, Ching-Hsue Cheng, Chien-Jung Lai, Cheng-Yi Hsu, Han-Jhou Syu
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22  
Exploring the preference of customers between financial companies and agents based on TCA Original Research Article
Knowledge-Based Systems, Volume 27, March 2012, Pages 137-151
Sheng-Kai Fang, Jhieh-Yu Shyng, Wen-Shiung Lee, Gwo-Hshiung Tzeng
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23  
The Necessity of Using CRM Original Research Article
Procedia Technology, Volume 1, 2012, Pages 514-516
Hamid Tohidi, Mohammad Mehdi Jabbari
24  
A Lindblomian perspective on customer complaint management policies Original Research Article
Journal of Business Research, Volume 65, Issue 6, June 2012, Pages 788-793
Peter Hultén
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25  
Solutions for customer complaints about offshoring and outsourcing services Original Research Article
Business Horizons, Volume 55, Issue 1, January–February 2012, Pages 33-42
Earl D. Honeycutt Jr., Vincent P. Magnini, Shawn T. Thelen
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26  
Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis
Tourism Management, Volume 33, Issue 5, October 2012, Pages 1281-1285
Samantha Murdy, Steven Pike
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27  
Research on the Knowledge Flow in CRM Circumstance Original Research Article
Procedia Engineering, Volume 29, 2012, Pages 3852-3857
Kong Lingbo, Yu Kaichao
28  
Modeling partial customer churn: On the value of first product-category purchase sequences Original Research Article
Expert Systems with Applications, Volume 39, Issue 12, 15 September 2012, Pages 11250-11256
V.L. Miguéis, Dirk Van den Poel, A.S. Camanho, João Falcão e Cunha
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Highlights

► We propose two partial churn detection models in retailing. ► The models include the first product-category purchase sequences. ► The first purchase sequence is modeled in chronological order and in reverse order. ► The first purchase sequence is modeled using a variable length of the sequence. ► The proposed models outperform the standard RFM model.
29  
Competing risks for train tickets – An empirical investigation of customer behavior and performance in the railway industry Original Research Article
Transportation Research Part E: Logistics and Transportation Review, Volume 51, May 2013, Pages 1-16
J. Piening, T. Ehrmann, B. Meiseberg
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Highlights

► We use competing risks models to study consumer choices of 2-part pricing contracts. ► We examine comprehensive travel histories using longitudinal data and 4m transactions. ► We establish what factors influence contract choices, and their effect strength. ► Simultaneously estimated hazards explain contract cancellations, up- and downgrades. ► The model can help to adjust and fine-tune customer loyalty programs.
30  
Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning Original Research Article
Journal of Business Research, Volume 66, Issue 9, September 2013, Pages 1629-1636
Kristof Coussement, Koen W. De Bock



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11  
Successful customer value management: Key lessons and emerging trends Original Research Article
European Management Journal, Volume 31, Issue 1, February 2013, Pages 1-15
Peter C. Verhoef, Katherine N. Lemon
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Highlights

► We put forth six important lessons that firms can employ for successful CVM, integrating available research knowledge and best practices: ► We discuss three emerging trends in customer value management important for a further development of this field. ► The overarching theme across the six lessons, is that firms can only outperform competition, when they implement customer-centric strategies.
12  
Comparison between hotels and motels using CRM effect model – An empirical study in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 4, December 2012, Pages 1254-1263
Shwu-Ing Wu, Jui-Ho Chen
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13  
Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 3, September 2012, Pages 864-874
Xuan Lorna Wang
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14  
The Development of a Strategic CRM-i Framework: Case Study in Public Institutions of Higher Learning Original Research Article
Procedia - Social and Behavioral Sciences, Volume 75, 3 April 2013, Pages 36-43
Nor Hapiza Mohd Ariffin
15  
Customer loyalty programs to sustain consumer fidelity in mobile telecommunication market Original Research Article
Expert Systems with Applications, Volume 39, Issue 12, 15 September 2012, Pages 11269-11275
Aras Keropyan, Ana Maria Gil-Lafuente
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Highlights

► In this study, our objective is to deliver different customer loyalty programs to the most adequate consumers according to their characteristics. ► Six loyalty programs and seven different customer segments are being taken into account. ► The clients from the higher social class who are supposed to have higher incomes appreciate most big rewards such as mobile phones and tablet pc’s. ► Surprisingly, the customer segment that includes pensioners and housewives welcome very positively if they are introduced to a free SMS service/program.
16  
CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns Original Research Article
Expert Systems with Applications, Volume 39, Issue 9, July 2012, Pages 7736-7742
Beomsoo Shim, Keunho Choi, Yongmoo Suh
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Highlights

► We define VIP in terms of RFM value, and develop a classification model using data mining techniques. ► We identify association rules and sequential patterns hidden in the transaction data of solely VIP customers. ► We propose CRM strategies for based on the identified rules and patterns, respectively.
17  
How do competitive environments moderate CRM value? Original Research Article
Decision Support Systems, In Press, Corrected Proof, Available online 12 November 2012
Alfred Zhu Liu, Hongju Liu, Sean Xin Xu
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18  
Decision execution mechanisms of IT governance: The CRM case Original Research Article
International Journal of Information Management, Volume 32, Issue 2, April 2012, Pages 147-157
Shutao Dong
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Highlights

► Decision execution mechanisms are significant drivers of CRM diffusion. ► Vertical advocacy has a greater effect on CRM use and firm performance gains. ► Horizontal coordination has a greater effect on process gains. ► CRM use improves firm performance through creating process-level benefits.
19  
CRM in Organizational Structure Design Original Research Article
Procedia Technology, Volume 1, 2012, Pages 579-582
Hamid Tohidi, Mohammad Mehdi Jabbari
20  
An enhanced Customer Relationship Management classification framework with Partial Focus Feature Reduction Original Research Article
Expert Systems with Applications, Volume 40, Issue 6, May 2013, Pages 2137-2146
Yan Tu, Zijiang Yang
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Highlights

► Resolve real-world CRM classification problems with high data imbalance and poor data quality. ► Achieve excellent classification performance with the right combination of classification algorithms. ► The effectiveness of the proposed method is validated by a real-world CRM classification data set.



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نویسنده : tel 09199111989 یکشنبه 12 خرداد 1392 09:52 ب.ظ  •    ارسال شده در: مدیریت

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1  
Integration between Customer Relationship Management (CRM) and Data Warehousing Original Research Article
Procedia Technology, Volume 1, 2012, Pages 239-249
Abeer Khan, Nadeem Ehsan, Ebtisam Mirza, Sheikh Zahoor Sarwar
2  
Information Technology (IT) as An Improvement Tool For Customer Relationship Management (CRM) Original Research Article
Procedia - Social and Behavioral Sciences, Volume 41, 2012, Pages 59-64
Mahdi Bahrami, Mazaher Ghorbani, S. Mohammad Arabzad
3  
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM Original Research Article
Journal of Business Research, In Press, Corrected Proof, Available online 27 May 2013
Kevin J. Trainor, James (Mick) Andzulis, Adam Rapp, Raj Agnihotri
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4  
CRM as a Marketing Attitude Based on Customer's Information Original Research Article
Procedia Technology, Volume 1, 2012, Pages 565-569
Hamid Tohidi, Mohammad Mehdi Jabbari
5  
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan Original Research Article
International Journal of Information Management, Volume 33, Issue 2, April 2013, Pages 271-281
Shu-Hui Chuang, Hong-Nan Lin
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Highlights

► We present that high-quality customer information is critical to successful CRM implementation. ► The complementarity between infrastructure capability and customer orientation has a positive effect on customer information quality. ► Examining the role of customer relationship performance in mediating the relationship between customer information quality and overall firm performance. ► Showing the implications for successful CRM implementation.
6  
The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits Original Research Article
Information & Management, Volume 49, Issue 6, October 2012, Pages 269-277
Liang Li, Ji-Ye Mao
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7  
Organizational Learning and CRM Success: A Model for Linking Organizational Practices, Customer Data Quality, and Performance Original Research Article
Journal of Interactive Marketing, Volume 27, Issue 1, February 2013, Pages 1-13
James W. Peltier, Debra Zahay, Donald R. Lehmann
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Highlights

► We examine links between organizational processes, data quality and performance. ► The results show that customer data quality impacts Customer and Business Performance. ► The most important driver of data quality comes from the executive suite. ► Adaptive and learning organizations have higher quality data.
8  
The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 1, March 2012, Pages 276-285
Shwu-Ing Wu, Chien-Lung Lu
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Highlights

Customer relationship management (CRM). ► Relationship marketing (RM). ► Business performance.
9  
Engaging suppliers in CRM: The role of justice in buyer–supplier relationships Original Research Article
International Journal of Information Management, Volume 33, Issue 1, February 2013, Pages 20-27
Rachel Duffy, Andrew Fearne, Sue Hornibrook, Karise Hutchinson, Andrea Reid
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Highlights

► We explore the role that suppliers play in CRM implementation. ► We empirically test a conceptual model of fairness linking CRM to upstream SRM. ► Suppliers use of customer data is influenced by distribution of rewards. ► Suppliers use of customer data is influenced by decision-making processes. ► Perceptions of fairness by suppliers influences engagement with customer CRM strategy.
10  
Customer relationship management processes: How faithful are business-to-business firms to customer profitability? Original Research Article
Industrial Marketing Management, Volume 41, Issue 7, October 2012, Pages 1094-1105
Devon S. Johnson, Bruce H. Clark, Gloria Barczak
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Highlights

► Firms are better at maintaining customers according to their profitability than acquiring them according to their profitability. ► Information integration increases acquisition and maintenance of customers according to profitability. ► Customization requirements increase maintenance of customers according to profitability. ► Customization requirements increase customer focused structure. ► Firms must have a customer-focused structure to benefit from maintaining customers according to their profitability.



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21  
Comparison of NBL CRM 112-A and Ampoulated Uranyl Nitrate Solution by TIMS Analysis: Initial Verification of a Potential Normal Uranium Isotope-Amount Ratio Reference Material Original Research Article
Procedia Chemistry, Volume 7, 2012, Pages 691-696
M. Kraiem, K.J. Mathew, R.M. Essex
22  
Characterization of a certified reference material (NMIJ CRM 8301-a) for determination of Cu in bio-ethanol Original Research Article
Fuel, Volume 103, January 2013, Pages 736-741
Yanbei Zhu, Tomohiro Narukawa, Masahiko Numata, Yuko Kitamaki, Mayumi Matsuo, Akiharu Hioki, Kenji Kato, Koichi Chiba
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Highlights

► A certified reference material was characterized for determination of Cu in bio-ethanol. ► A gravimetric standard addition ICP-MS method with internal standard was investigated. ► The certified value was characterized using ICP-MS, ID-ICP-MS and GF-AAS.
23  
CRM: An efficient trust and reputation model for agent computing Original Research Article
Knowledge-Based Systems, Volume 30, June 2012, Pages 1-16
Babak Khosravifar, Jamal Bentahar, Maziar Gomrokchi, Rafiul Alam
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24  
Response to the Letter to the Editor by Shams Y-Hassan, M.D.: “DINO and Medina coronary bifurcation lesion classifications” (CRM-D-12-00096)
Cardiovascular Revascularization Medicine, Volume 13, Issue 6, November–December 2012, Page 346
David M. Zlotnick, Vijay S. Ramanath, Jeremiah R. Brown, Aaron V. Kaplan
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25  
Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis
Tourism Management, Volume 33, Issue 5, October 2012, Pages 1281-1285
Samantha Murdy, Steven Pike
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26  
Effects of furfural activated crumb rubber on the properties of rubberized asphalt Original Research Article
Construction and Building Materials, Volume 28, Issue 1, March 2012, Pages 96-103
Khaldoun M. Shatanawi, Szabolcs Biro, Andras Geiger, Serji N. Amirkhanian
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Highlights

► A significant improvement in storage stability was observed when using the furfural activated crumb rubber. ► Furfural activated CRM binder is less susceptible to rutting. ► Furfural activated CRM binders showed a stiffer and less resistant to penetration at the mid range temperature binder. ► GPC result indicated that the furfural activated CRM binder showed a significant decrease in the smaller molecular size.
27  
A cis-regulatory module upstream of deltaC regulated by Ntla and Tbx16 drives expression in the tailbud, presomitic mesoderm and somites Original Research Article
Developmental Biology, Volume 371, Issue 1, 1 November 2012, Pages 110-120
Leila Jahangiri, Andrew C. Nelson, Fiona C. Wardle
 Show preview  |   PDF (1242 K)   |    |  Supplementary content  Related articles  |  Related reference work articles Open Access Article    

Highlights

► Ntla and Tbx16 directly regulate deltaC expression. ► Ntla and Tbx16 bind at a cluster of T-box sites in a cis-regulatory module (CRM) upstream of deltaC. ► This CRM drives expression of a reporter in the tailbud, PSM and somites during somitogenesis. ► The T-box site cluster is required for activation of the deltaC CRM in vivo.
28  
Development of a new sodium diclofenac certified reference material using the mass balance approach and 1H qNMR to determine the certified property value Original Research Article
European Journal of Pharmaceutical Sciences, Volume 48, Issue 3, 14 February 2013, Pages 502-513
Raquel Nogueira, Bruno C. Garrido, Ricardo M. Borges, Gisele E.B. Silva, Suzane M. Queiroz, Valnei S. Cunha
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image

29  
Additional Online Content AvailableSelective Inhibitors of Nuclear Export Block Pancreatic Cancer Cell Proliferation and Reduce Tumor Growth in Mice Original Research Article
Gastroenterology, Volume 144, Issue 2, February 2013, Pages 447-456
Asfar S. Azmi, Amro Aboukameel, Bin Bao, Fazlul H. Sarkar, Philip A. Philip, Michael Kauffman, Sharon Shacham, Ramzi M. Mohammad
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30  
Neoadjuvant chemoradiotherapy followed by surgery for esophageal adenocarcinoma: Significance of microscopically positive circumferential radial margins Original Research Article
The Journal of Thoracic and Cardiovascular Surgery, Volume 143, Issue 2, February 2012, Pages 412-420
John A. Harvin, Guy Lahat, Arlene M. Correa, Jared Lee, Dipen Maru, Jaffer Ajani, Edith M. Marom, James Welsh, Manoop S. Bhutani, Garret Walsh, Jack Roth, Reza Mehran, Ara Vaporciyan, David Rice, Stephen Swisher, Wayne Hofstetter



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نویسنده : tel 09199111989 یکشنبه 12 خرداد 1392 09:49 ب.ظ  •    ارسال شده در: مدیریت

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11  
Information Technology (IT) as An Improvement Tool For Customer Relationship Management (CRM) Original Research Article
Procedia - Social and Behavioral Sciences, Volume 41, 2012, Pages 59-64
Mahdi Bahrami, Mazaher Ghorbani, S. Mohammad Arabzad
12  
The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 1, March 2012, Pages 276-285
Shwu-Ing Wu, Chien-Lung Lu
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Highlights

► Customer relationship management (CRM). ► Relationship marketing (RM). ► Business performance.
13  
The Necessity of Using CRM Original Research Article
Procedia Technology, Volume 1, 2012, Pages 514-516
Hamid Tohidi, Mohammad Mehdi Jabbari
14  
Re-certification of the CRM 125-A UO2 fuel pellet standard for uranium isotopic composition Original Research Article
International Journal of Mass Spectrometry, In Press, Uncorrected Proof, Available online 14 May 2013
M. Kraiem, R.M. Essex, K.J. Mathew, G. Orlowicz, M. Soriano
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Graphical abstract

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15  
The Development of a Strategic CRM-i Framework: Case Study in Public Institutions of Higher Learning Original Research Article
Procedia - Social and Behavioral Sciences, Volume 75, 3 April 2013, Pages 36-43
Nor Hapiza Mohd Ariffin
16  
How do competitive environments moderate CRM value? Original Research Article
Decision Support Systems, In Press, Corrected Proof, Available online 12 November 2012
Alfred Zhu Liu, Hongju Liu, Sean Xin Xu
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17  
Decision execution mechanisms of IT governance: The CRM case Original Research Article
International Journal of Information Management, Volume 32, Issue 2, April 2012, Pages 147-157
Shutao Dong
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Highlights

► Decision execution mechanisms are significant drivers of CRM diffusion. ► Vertical advocacy has a greater effect on CRM use and firm performance gains. ► Horizontal coordination has a greater effect on process gains. ► CRM use improves firm performance through creating process-level benefits.
18  
Comparison between hotels and motels using CRM effect model – An empirical study in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 4, December 2012, Pages 1254-1263
Shwu-Ing Wu, Jui-Ho Chen
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19  
Effect of warm mixture asphalt (WMA) additives on high failure temperature properties for crumb rubber modified (CRM) binders Original Research Article
Construction and Building Materials, Volume 35, October 2012, Pages 281-288
Hainian Wang, Zhengxia Dang, Zhanping You, Dongwei Cao
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Highlights

► The WMA additives can improve the CRM binders’ resistance to rutting. ► WMA additives can greatly improve high-temperature PG grade of CRM binders. ► The Sasobit additive has the most significant effect on G of CRM binders.
20  
Use of MenACWY-CRM in Adolescents in the United States Review Article
Journal of Adolescent Health, Volume 52, Issue 3, March 2013, Pages 271-277
Steven Black, Stan L. Block



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نویسنده : tel 09199111989 یکشنبه 12 خرداد 1392 09:47 ب.ظ  •   

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CRM in Organizational Structure Design Original Research Article
Procedia Technology, Volume 1, 2012, Pages 579-582
Hamid Tohidi, Mohammad Mehdi Jabbari
2  
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan Original Research Article
International Journal of Information Management, Volume 33, Issue 2, April 2013, Pages 271-281
Shu-Hui Chuang, Hong-Nan Lin
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Highlights

► We present that high-quality customer information is critical to successful CRM implementation. ► The complementarity between infrastructure capability and customer orientation has a positive effect on customer information quality. ► Examining the role of customer relationship performance in mediating the relationship between customer information quality and overall firm performance. ► Showing the implications for successful CRM implementation.
3  
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM Original Research Article
Journal of Business Research, In Press, Corrected Proof, Available online 27 May 2013
Kevin J. Trainor, James (Mick) Andzulis, Adam Rapp, Raj Agnihotri
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4  
The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits Original Research Article
Information & Management, Volume 49, Issue 6, October 2012, Pages 269-277
Liang Li, Ji-Ye Mao
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5  
Integration between Customer Relationship Management (CRM) and Data Warehousing Original Research Article
Procedia Technology, Volume 1, 2012, Pages 239-249
Abeer Khan, Nadeem Ehsan, Ebtisam Mirza, Sheikh Zahoor Sarwar
6  
Engaging suppliers in CRM: The role of justice in buyer–supplier relationships Original Research Article
International Journal of Information Management, Volume 33, Issue 1, February 2013, Pages 20-27
Rachel Duffy, Andrew Fearne, Sue Hornibrook, Karise Hutchinson, Andrea Reid
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Highlights

► We explore the role that suppliers play in CRM implementation. ► We empirically test a conceptual model of fairness linking CRM to upstream SRM. ► Suppliers use of customer data is influenced by distribution of rewards. ► Suppliers use of customer data is influenced by decision-making processes. ► Perceptions of fairness by suppliers influences engagement with customer CRM strategy.
7  
CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns Original Research Article
Expert Systems with Applications, Volume 39, Issue 9, July 2012, Pages 7736-7742
Beomsoo Shim, Keunho Choi, Yongmoo Suh
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Highlights

► We define VIP in terms of RFM value, and develop a classification model using data mining techniques. ► We identify association rules and sequential patterns hidden in the transaction data of solely VIP customers. ► We propose CRM strategies for based on the identified rules and patterns, respectively.
8  
Research on the Knowledge Flow in CRM Circumstance Original Research Article
Procedia Engineering, Volume 29, 2012, Pages 3852-3857
Kong Lingbo, Yu Kaichao
9  
CRM as a Marketing Attitude Based on Customer's Information Original Research Article
Procedia Technology, Volume 1, 2012, Pages 565-569
Hamid Tohidi, Mohammad Mehdi Jabbari
10  
Organizational Learning and CRM Success: A Model for Linking Organizational Practices, Customer Data Quality, and Performance Original Research Article
Journal of Interactive Marketing, Volume 27, Issue 1, February 2013, Pages 1-13
James W. Peltier, Debra Zahay, Donald R. Lehmann
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Highlights

► We examine links between organizational processes, data quality and performance. ► The results show that customer data quality impacts Customer and Business Performance. ► The most important driver of data quality comes from the executive suite. ► Adaptive and learning organizations have higher quality data.



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دانلود مقاله 2013 قوم نگاری، متخصصین مراقبت های بهداشتی، پرستاری، قدرت / توانمندسازی، جامعه شناسی

نویسنده : tel 09199111989 پنجشنبه 2 خرداد 1392 05:39 ب.ظ  •    ارسال شده در: مدیریت

"We inform the experience of health": perspectives on professionalism in nursing self-employment.

Source

1University of Alberta, Edmonton, Alberta, Canada.

Abstract

Nursing work has evolved tremendously over the last century, raising ongoing questions about nursing's professional status. Through various strategies, professionalization in nursing has to some extent been accomplished, although autonomy over nursing practice has been elusive. This is especially so in the contemporary health care system, in which managerial control is emphasized and physician dominance continues. In response to professional constraints in traditional work settings, nursing self-employment is growing. In this study I used focused ethnography to explore the professional experiences of Canadian self-employed nurses and to reconsider nursing knowledge, ethics, and professionalism in this unique context. Despite the barriers they faced, these nurses offered a perspective on nursing professionalism that transcends classic professional traits, showing how the concept of professionalism can be invoked not as a way to "prove" status but as a way to describe a sense of commitment and the contribution to societal well-being.

KEYWORDS:

ethnography, health care professionals, nursing, power / empowerment, sociology


ما تجربه سلامت "اطلاع: دیدگاه های حرفه ای در خود اشتغالی پرستاری.
 
 

  آلبرتا، ادمونتون، آلبرتا، کانادا است.


ترجمه چکیده با گوگل

کار پرستاری فوق العاده را در طول قرن گذشته تکامل یافته است، بالا بردن پرسش های مداوم در مورد جایگاه حرفه ای پرستاری. از طریق استراتژی های مختلف، حرفه ای در پرستاری تا حدی انجام شده است، اگر چه استقلال بیش از عمل پرستاری گریزان بوده است. این امر به ویژه در سیستم مراقبت های بهداشتی معاصر، که در آن از کنترل های مدیریتی تأکید و تسلط پزشک ادامه می دهد. در پاسخ به محدودیت های حرفه ای در تنظیمات کار سنتی، خود اشتغال پرستاری در حال رشد است. در این مطالعه من استفاده می شود از قوم نگاری متمرکز به بررسی تجارب حرفه ای از پرستاران خود اشتغالی کانادا و به تجدید دانش پرستاری، اخلاق، و حرفه ای در این زمینه منحصر به فرد. با وجود موانع آنها مواجه شدند، این پرستاران چشم انداز حرفه ای پرستاری است که فراتر از صفات کلاسیک و حرفه ای ارائه شده، نشان دادن مفهوم حرفه ای را می توان نه به عنوان یک راه به "اثبات" وضعیت بلکه به عنوان یک راه برای توصیف یک حس تعهد استناد و کمک به رفاه اجتماعی است.
KEYWORDS:

قوم نگاری، متخصصین مراقبت های بهداشتی، پرستاری، قدرت / توانمندسازی، جامعه شناسی


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برچسب ها: قوم نگاری ، متخصصین مراقبت های بهداشتی ، پرستاری ، قدرت / توانمندسازی ، جامعه شناسی ،
آخرین ویرایش: پنجشنبه 2 خرداد 1392 05:44 ب.ظ

دانلود مقاله 2012 مسیرهای شغلی و شخصیت در داروخانه

نویسنده : tel 09199111989 پنجشنبه 2 خرداد 1392 05:14 ب.ظ  •    ارسال شده در: مدیریت



Career paths and personality in pharmacy

Abstract

Background Pharmacists choose different career paths which may have different requirements in terms of demands and environments, irrespective of knowledge and intellectual capability. A contributing factor could be personality whereby pharmacists seek to work in an environment which is compatible with their personality. Objective To explore the relationship between personality and career paths taken by pharmacists. Methods Data regarding pharmacists’ personality profile as determined by The Gordon Personal Profile Inventory (GPPI) were gathered using an anonymous survey. The inventory booklet was mailed to all pharmacists registered to practice in Malta who were at the time residing in the country. Demographic data and information regarding areas of practice was also gathered. Analysis was carried out using variety of statistical tests including t-test, Manova and Multiple Correspondence Analysis. Results Most of the types of pharmacists considered, lie somewhat close to the average categories of the GPPI attributes, with those who work in importation and wholesale being the ones who stand out most from the rest by scoring high on self esteem, ascendency, original thinking, vigour, sociability. Those who work in industry and, especially, in hospitals are the two categories of pharmacists who seem to score low on the GPPI traits in general, while those who work in the Community scored high in personal relations and are a little more likely to score higher in cautiousness and responsibility. Conclusion Pharmacists are not a homogeneous group of individuals. It is evident that their personality is a significant factor in the career path that they have chosen. Not all pharmacists possess personalities that are conducive to patient-oriented practice. Those that do not primarily possess the latter personality traits, appear to have chosen to practice in non-traditional areas where, possibly, they have found a good fit with their personality and other factors

مسیرهای شغلی و شخصیت در داروخانه

 
ترجمه چکیده با گوگل

داروسازان Background را انتخاب کنید مسیرهای شغلی مختلف که ممکن است نیازهای مختلف در نظر خواسته ها و محیط، بدون در نظر گرفتن دانش و قابلیت معنوی. از عوامل مؤثر می تواند شخصیت است که در آن داروسازان به دنبال کار در یک محیط است که سازگار با شخصیت خود. هدف: بررسی رابطه بین شخصیت و حرفه ای مسیرهای گرفته شده توسط داروسازان. مواد و روش ها اطلاعات مربوط به مشخصات شخصیت داروسازان که توسط گوردون نمایش موجودی شخصی (GPPI) تعیین شده با استفاده از بررسی ناشناس جمع آوری شد. جزوه موجودی به تمام داروسازان ثبت نام به عمل در مالت که در زمان اقامت در این کشور بودند، فرستاده شد. اطلاعات دموگرافیک و اطلاعات مربوط به حوزه عمل نیز جمع آوری شد. تجزیه و تحلیل با استفاده از انواع آزمونهای آماری از جمله آزمون t، مانوا و تحلیل مکاتبات متعدد انجام شده است. نمایش نتایج: از شماره بیشتر از نوع داروسازان در نظر گرفته، دروغ تا حدودی نزدیک به دسته به طور متوسط ​​از ویژگی های GPPI است، با کسانی که در واردات و عمده فروشی که آنهایی که ایستادگی کردن از بقیه با نتیجهی بالا بر روی اعتماد به نفس، تعالی، تفکر اصلی کار می کنند ، قدرت، قابل معاشرت بودن. کسانی که در صنعت کار می کنند و، به ویژه، در بیمارستان هستند که دو دسته از داروسازان که به نظر می رسد نمره کم در صفات GPPI به طور کلی، در حالی که کسانی که در جامعه کار می کنند گل بالا در روابط شخصی و احتمال کمی بیشتر به نمره بالاتر در احتیاطکاری و مسئولیت. نتیجه گیری داروسازان یک گروه همگن از افراد نیست. بدیهی است که شخصیت خود را یک عامل مهم در مسیر حرفه ای است که آنها را انتخاب کرده اند. نه همه داروسازان دارای شخصیت که منجر به عمل بیمار محور هستند. کسانی که در درجه اول دارای صفات شخصیت دوم نیست، به نظر می رسد را انتخاب کرده اند به تمرین در مناطق غیر سنتی که در آن، احتمالا آنها مناسب با شخصیت خود و عوامل دیگر را پیدا کرده اند


Career  ,Gordon Personal Profile-Inventory, Personality , Pharmacists


برای خرید این مقاله با شماره 09199111989 تماس حاصل فرمایید  کد مقاله  springer8



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دانلود مقاله 2013 جنسیت، فرآیند کار و شأن و کرامت انسانی در محل کار

نویسنده : tel 09199111989 پنجشنبه 2 خرداد 1392 05:00 ب.ظ  •    ارسال شده در: مدیریت


Abstract

This study brings together gender inequality and labor process research to investigate how divergent control structures generate inequality in work experiences for women and men. Content-coded data on 155 work groups are analyzed using Qualitative Comparative Analysis to identify combinations of control techniques encountered by female and male work groups and their relationship to outcomes measuring workplace dignity. Results suggest that male work groups more often encounter persuasive “bundles” of control that enhance autonomy, creativity, meaningfulness and satisfaction, while female work groups confront more coercive arrangements, especially direct supervision, that erode these and other foundations of dignity at work. I conclude with implications of these findings relative to understandings of the labor process, workplace sex segregation and forms of inequality not so easily quantified in dominant approaches to stratification


جنسیت، فرآیند کار و شأن و کرامت انسانی در محل کار

    مارتا کراولی

ترجمه چکیده توسط گوگل

این مطالعه با هم به ارمغان می آورد نابرابری جنسیتی و روند کار پژوهش به بررسی چگونه واگرا ساختارهای کنترل تولید نابرابری در تجارب کار را برای زنان و مردان. اطلاعات محتوا کد 155 گروه کار با استفاده از تجزیه و تحلیل مقایسه ای کیفی برای شناسایی ترکیبی از تکنیک های کنترل مواجه می شوند توسط گروه های کاری زن و مرد و رابطه خود را به نتایج اندازه گیری کرامت در محل کار تجزیه و تحلیل شده است. نمایش نتایج: از شماره نشان می دهد که گروه کار مرد بیشتر برخورد قانع کننده "بسته نرم افزاری" کنترل که افزایش استقلال، خلاقیت، معنی دار و رضایت، در حالی که گروه کار زن با ترتیبات اجباری، به خصوص نظارت مستقیم، که ساییده شدن این و دیگر پایه های کرامت در محل کار مواجه است. من با پیامدهای این یافته نسبت به فهم از فرایند کار نتیجه گیری، تبعیض جنسی در محل کار و اشکال نابرابری به راحتی در روش غالب به طبقه بندی کمی.

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کد مقاله springer 7


برچسب ها: دانلود مقاله 2013 جنسیت ، فرآیند کار و شأن و کرامت انسانی در محل کار ،
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دانلود مقاله 2012 Job satisfaction, Factor analysis, School head, Primary education

نویسنده : tel 09199111989 پنجشنبه 2 خرداد 1392 04:45 ب.ظ  •    ارسال شده در: مدیریت

دانلود مقاله 2012 رضایت شغلی، تجزیه و تحلیل عاملی، رئیس مدرسه، آموزش ابتدایی



Job satisfaction: factor analysis of Greek primary school principals’ perceptions

Abstract
Purpose – The purpose of this paper is to investigate the factors that affect the level of job
satisfaction that school principals experience and, based on the findings, to suggest policies or
techniques for improving it.
Design/methodology/approach – Questionnaires were administered to 180 primary school heads
in 13 prefectures – one from each of the 13 Greek regions (including the metropolitan area: prefecture
of Attiki, Athens) so that the sample would be representative of the whole country. The first section of
the questionnaire includes the location of each respondent’s school as well as personal and professional
characteristics of the primary school teachers, while the second section asked school principals to reply
to 36 statements that expressed perceptions relating to their level of job satisfaction. These responses
yielded the principal components for factor analysis.
Findings – The results indicate that two factors – the role of superior and school heads’
remuneration, and recognition of the principals’ efforts – which account for 33.27 per cent of the total
sample, seem to be particularly important for school heads’ job satisfaction.
Research limitations/implications – The findings of this study cannot be used to generalize
about the whole Greek education system as it only analyzes a small sample. Therefore, analysis of
additional data from school principals may be necessary for comparison and to reaffirm the results.
Further investigation is also needed in order to isolate the specific elements and significant differences
in school heads’ satisfaction ratings.
Practical implications – This paper would be useful to educational planners and policy makers.
Meeting the school principals’ needs and expectations seems to be a basic component in effective
school leadership. As the school principal’s role is directly related to human resources management
(teachers) and subsequently to child development, the issue of a head’s job satisfaction becomes even
more pressing.
Originality/value – Given that the existing Greek literature on school management does not contain
a substantially detailed discussion specifically on school heads’ job satisfaction, this paper may
contribute decisively to the smoother and more efficient operation of the school unit

رضایت شغلی: تجزیه و تحلیل عامل ادراک یونانی مدیران مدارس ابتدایی

ترجمه چکیده با گوگل :
هدف - هدف این مقاله بررسی عوامل موثر بر سطح کار
رضایت که مدیران مدرسه تجربه و بر اساس این یافته ها، نشان می دهد سیاست یا
روش های برای بهبود آن.
طراحی / روش شناسی / رویکرد - پرسشنامه به 180 سر مدرسه ابتدایی اجرا شد
در 13 اداره - یکی از هر یک از 13 منطقه یونانی (از جمله منطقه شهری: ریاست
بزرگ Attiki، آتن) به طوری که نمونه خواهد بود نماینده کل کشور است. بخش اول
پرسشنامه شامل محل مدرسه هر مخاطب و همچنین شخصی و حرفه ای
ویژگی های معلمان مدارس ابتدایی، در حالی که بخش دوم از مدیران مدارس خواست تا پاسخ
به 36 عبارت است که ابراز ادراکات مربوط به سطح خود را از رضایت شغلی. این پاسخ ها
اجزای اصلی برای تجزیه و تحلیل عامل به همراه داشت.
یافته ها - نتایج نشان می دهد که دو عامل - نقش از روسای برتر و مدرسه '
پاداش، و به رسمیت شناختن تلاش های مدیران - که 33.27 درصد از کل
نمونه، به نظر می رسد برای رضایت شغلی سر مدرسه به خصوص مهم است.
محدودیتهای تحقیق / مفاهیم - یافته های این مطالعه را نمی توان مورد استفاده قرار گیرد به تعمیم
در مورد کل سیستم آموزش و پرورش یونانی آن را به عنوان تنها یک نمونه کوچک تجزیه و تحلیل. بنابراین، تجزیه و تحلیل
داده های اضافی را از مدیران مدارس ممکن است لازم باشد برای مقایسه و برای تاکید مجدد بر نتایج.
بررسی های بیشتری نیز به منظور منزوی کردن عناصر خاص و تفاوت های قابل توجهی مورد نیاز
در رتبه بندی رضایت سر مدرسه.
پیامدهای عملی - این مقاله می تواند به برنامه ریزان آموزشی و سیاستگذاران مفید است.
نشست نیازها و انتظارات مدیران مدارس به نظر می رسد به یک جزء اساسی در موثر
رهبری در مدرسه. از آنجا که نقش مدیر مدرسه به طور مستقیم مربوط به مدیریت منابع انسانی
(معلمان) و پس از آن به رشد کودک، مسئله رضایت شغلی یک سر حتی می شود
فشار دادن.
اصالت / ارزش - با توجه به این که ادبیات یونانی موجود در زمینه مدیریت مدرسه را شامل نمیشود
یک بحث قابل توجهی دقیق به طور خاص در رضایت شغلی مدرسه سر '، این مقاله ممکن است
کمک قاطعانه به عمل، با توجه به نوع نرم و صاف و کارآمد تر از واحد مدرسه.


برای خرید مقاله انگلیسی این فایل با شماره 09199111989 تماس حاصل فرمایید - کد مقاله springer6


برچسب ها: دانلود مقاله 2012 رضایت شغلی ، تجزیه و تحلیل عاملی ، رئیس مدرسه ، آموزش ابتدایی ،
آخرین ویرایش: پنجشنبه 2 خرداد 1392 04:56 ب.ظ


 
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