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دانلود مقاله پایان نامه آماده Springer+Sciencedirect+Proquest+Oxford - دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست هشتم

دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست هشتم

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101  
Dynamic classifier ensemble model for customer classification with imbalanced class distribution Original Research Article
Expert Systems with Applications, Volume 39, Issue 3, 15 February 2012, Pages 3668-3675
Jin Xiao, Ling Xie, Changzheng He, Xiaoyi Jiang
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102  
Chapter 10 - Cloud Applications
Mastering Cloud Computing, 2013, Pages 353-371
Rajkumar Buyya, Christian Vecchiola, S. Thamarai Selvi
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103  
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust Original Research Article
International Journal of Information Management, Volume 33, Issue 1, February 2013, Pages 166-176
Ing-Long Wu
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Highlights

► Complaint behaviors are critical in determining customer's repurchase intention in online market. ► This study intends to understand the antecedents of customer satisfaction and complaint intentions in online shopping. ► This model considers three major concerns in terms of justice, technology, and trust. ► Distributive and interactional justices contribute significantly to customer satisfaction and complaint intentions. ► Technology-based features and trust belief are also important in determining the two target variables.
104  
The influence of customer brand identification on hotel brand evaluation and loyalty development Original Research Article
International Journal of Hospitality Management, Volume 34, September 2013, Pages 31-41
Kevin Kam Fung So, Ceridwyn King, Beverley A. Sparks, Ying Wang
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105  
An investigation on critical success factors for knowledge management using structural equation modeling Original Research Article
Procedia - Social and Behavioral Sciences, Volume 40, 2012, Pages 24-30
Li-Su Huang, Cheng-Po Lai
106  
Internationally leading SMEs vs. internationalized SMEs: Evidence of success factors from South Korea Original Research Article
International Business Review, In Press, Corrected Proof, Available online 6 April 2013
Yongyoon Suh, Moon-Soo Kim
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107  
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination Original Research Article
Journal of Business Research, Volume 65, Issue 7, July 2012, Pages 929-936
Adam Rapp, Lauren Skinner Beitelspacher, Niels Schillewaert, Thomas L. Baker
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108  
Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics Original Research Article
Journal of Retailing and Consumer Services, Volume 20, Issue 3, May 2013, Pages 311-324
Bang Nguyen, Philipp “Phil” Klaus
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Highlights

► We explore consumers’ fairness perceptions as an outcome of a retailer's marketing tactics. ► We submit a conceptualization of retail fairness from the consumers’ point-of-view. ► The retail fairness concept constitutes of three dimensions and nine sub-dimensions. ► We posit a link between increased honesty, ethical, moral behavior and retail fairness.
109  
Online social networks: A survey of a global phenomenon Original Research Article
Computer Networks, Volume 56, Issue 18, 17 December 2012, Pages 3866-3878
Julia Heidemann, Mathias Klier, Florian Probst
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110  
The bonding effects of relationship value and switching costs in industrial buyer–seller relationships: An investigation into role differences Original Research Article
Industrial Marketing Management, Volume 41, Issue 1, January 2012, Pages 82-93
Ingmar Geiger, Aurélia Durand, Samy Saab, Michael Kleinaltenkamp, Roger Baxter, Yeonhee Lee
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Highlights

► This paper compares how relationship value and switching costs influence behavioral intentions in B-to-B relationships. ► It argues that the role, i.e. buyer or seller, partly determines how these influences unfold. ► Hypotheses are tested on large scale, cross-sectional survey data using regression techniques. ► It can be shown that relationship value is more important for most behavioral intentions than switching costs. ► Also, significant role differences can be uncovered.



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