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دانلود مقاله پایان نامه آماده Springer+Sciencedirect+Proquest+Oxford - دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست ششم

دانلود مقالات Customer Relationship Management (CRM) 2012-2013 sciencedirect لیست ششم

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21  
Identifying patients in target customer segments using a two-stage clustering-classification approach: A hospital-based assessment Original Research Article
Computers in Biology and Medicine, Volume 42, Issue 2, February 2012, Pages 213-221
You-Shyang Chen, Ching-Hsue Cheng, Chien-Jung Lai, Cheng-Yi Hsu, Han-Jhou Syu
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22  
Exploring the preference of customers between financial companies and agents based on TCA Original Research Article
Knowledge-Based Systems, Volume 27, March 2012, Pages 137-151
Sheng-Kai Fang, Jhieh-Yu Shyng, Wen-Shiung Lee, Gwo-Hshiung Tzeng
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23  
The Necessity of Using CRM Original Research Article
Procedia Technology, Volume 1, 2012, Pages 514-516
Hamid Tohidi, Mohammad Mehdi Jabbari
24  
A Lindblomian perspective on customer complaint management policies Original Research Article
Journal of Business Research, Volume 65, Issue 6, June 2012, Pages 788-793
Peter Hultén
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25  
Solutions for customer complaints about offshoring and outsourcing services Original Research Article
Business Horizons, Volume 55, Issue 1, January–February 2012, Pages 33-42
Earl D. Honeycutt Jr., Vincent P. Magnini, Shawn T. Thelen
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26  
Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis
Tourism Management, Volume 33, Issue 5, October 2012, Pages 1281-1285
Samantha Murdy, Steven Pike
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27  
Research on the Knowledge Flow in CRM Circumstance Original Research Article
Procedia Engineering, Volume 29, 2012, Pages 3852-3857
Kong Lingbo, Yu Kaichao
28  
Modeling partial customer churn: On the value of first product-category purchase sequences Original Research Article
Expert Systems with Applications, Volume 39, Issue 12, 15 September 2012, Pages 11250-11256
V.L. Miguéis, Dirk Van den Poel, A.S. Camanho, João Falcão e Cunha
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Highlights

► We propose two partial churn detection models in retailing. ► The models include the first product-category purchase sequences. ► The first purchase sequence is modeled in chronological order and in reverse order. ► The first purchase sequence is modeled using a variable length of the sequence. ► The proposed models outperform the standard RFM model.
29  
Competing risks for train tickets – An empirical investigation of customer behavior and performance in the railway industry Original Research Article
Transportation Research Part E: Logistics and Transportation Review, Volume 51, May 2013, Pages 1-16
J. Piening, T. Ehrmann, B. Meiseberg
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Highlights

► We use competing risks models to study consumer choices of 2-part pricing contracts. ► We examine comprehensive travel histories using longitudinal data and 4m transactions. ► We establish what factors influence contract choices, and their effect strength. ► Simultaneously estimated hazards explain contract cancellations, up- and downgrades. ► The model can help to adjust and fine-tune customer loyalty programs.
30  
Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning Original Research Article
Journal of Business Research, Volume 66, Issue 9, September 2013, Pages 1629-1636
Kristof Coussement, Koen W. De Bock



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