دانلود مقالات CRM 2012-2013 sciencedirect لیست دوم

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11  
Information Technology (IT) as An Improvement Tool For Customer Relationship Management (CRM) Original Research Article
Procedia - Social and Behavioral Sciences, Volume 41, 2012, Pages 59-64
Mahdi Bahrami, Mazaher Ghorbani, S. Mohammad Arabzad
12  
The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 1, March 2012, Pages 276-285
Shwu-Ing Wu, Chien-Lung Lu
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Highlights

► Customer relationship management (CRM). ► Relationship marketing (RM). ► Business performance.
13  
The Necessity of Using CRM Original Research Article
Procedia Technology, Volume 1, 2012, Pages 514-516
Hamid Tohidi, Mohammad Mehdi Jabbari
14  
Re-certification of the CRM 125-A UO2 fuel pellet standard for uranium isotopic composition Original Research Article
International Journal of Mass Spectrometry, In Press, Uncorrected Proof, Available online 14 May 2013
M. Kraiem, R.M. Essex, K.J. Mathew, G. Orlowicz, M. Soriano
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15  
The Development of a Strategic CRM-i Framework: Case Study in Public Institutions of Higher Learning Original Research Article
Procedia - Social and Behavioral Sciences, Volume 75, 3 April 2013, Pages 36-43
Nor Hapiza Mohd Ariffin
16  
How do competitive environments moderate CRM value? Original Research Article
Decision Support Systems, In Press, Corrected Proof, Available online 12 November 2012
Alfred Zhu Liu, Hongju Liu, Sean Xin Xu
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17  
Decision execution mechanisms of IT governance: The CRM case Original Research Article
International Journal of Information Management, Volume 32, Issue 2, April 2012, Pages 147-157
Shutao Dong
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Highlights

► Decision execution mechanisms are significant drivers of CRM diffusion. ► Vertical advocacy has a greater effect on CRM use and firm performance gains. ► Horizontal coordination has a greater effect on process gains. ► CRM use improves firm performance through creating process-level benefits.
18  
Comparison between hotels and motels using CRM effect model – An empirical study in Taiwan Original Research Article
International Journal of Hospitality Management, Volume 31, Issue 4, December 2012, Pages 1254-1263
Shwu-Ing Wu, Jui-Ho Chen
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19  
Effect of warm mixture asphalt (WMA) additives on high failure temperature properties for crumb rubber modified (CRM) binders Original Research Article
Construction and Building Materials, Volume 35, October 2012, Pages 281-288
Hainian Wang, Zhengxia Dang, Zhanping You, Dongwei Cao
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Highlights

► The WMA additives can improve the CRM binders’ resistance to rutting. ► WMA additives can greatly improve high-temperature PG grade of CRM binders. ► The Sasobit additive has the most significant effect on G of CRM binders.
20  
Use of MenACWY-CRM in Adolescents in the United States Review Article
Journal of Adolescent Health, Volume 52, Issue 3, March 2013, Pages 271-277
Steven Black, Stan L. Block



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